Privacy Policy
Last updated: 20 October 2026
This policy explains how IFS (Dacheng County) International Trading Co., Ltd. (“IFS”, “we”, “us”) handles personal information collected through ifsinsulation.com and in the correspondence that follows an enquiry. IFS — Insulation Fastening Solutions — is our trading brand.
Who we are
IFS (Dacheng County) International Trading Co., Ltd.
Wanpeng Mansion, Xinhua West Street, Dacheng County, Langfang City, Hebei Province, China
Email: info@ifsinsulation.com
We are responsible for the personal information described here. Questions about this policy, or requests about your information, can be sent to the email address above.
What we collect
Information you send us
When you use one of our enquiry forms, we collect what you enter: your name, business email address, company, phone or WhatsApp number with its country code, destination country, the product, quantity and specification you ask about, your message, and any drawing or file you attach.
If you email us or message us on WhatsApp, we receive whatever you include in that message.
Information collected automatically
Like most websites, our server records technical details when a page is requested: your IP address, browser type, the page requested and the time. We use these records to keep the site running and secure, and to filter out spam enquiries.
We use Google Analytics, a service provided by Google, to understand how visitors use this website: which pages are viewed, how visitors arrive and which country they are in. It sets cookies in your browser and sends this usage information to Google, which may process it outside your country. Google receives your IP address in the process; Google Analytics does not store it. Visitors in Europe are asked first, and Google Analytics runs for them only if they accept. We do not use advertising cookies. You can change your choice at any time.
A small number of cookies are set only for staff who sign in to manage the site. If you close or answer the privacy notice shown to visitors in Europe, your browser keeps your choice in its local storage (not a cookie) so the notice is not shown again; it contains no personal information and is never sent to us.
How we use your information
- To reply to your enquiry, prepare a quotation, arrange samples and handle any order that follows. This is necessary to take the steps you ask for before entering into a contract, and to perform that contract.
- To keep a record of our correspondence with customers and potential customers. This is in our legitimate interest in managing business relationships.
- To check whether your enquiry follows an email we sent you earlier, so the conversation stays with the same person. This is in our legitimate interest in handling enquiries consistently.
- To protect the website against spam and misuse. This is in our legitimate interest in keeping the site secure.
- To meet our legal, tax and accounting obligations.
We do not sell personal information.
Who we share it with
We share personal information only as far as needed for the purposes above:
- Hostinger hosts this website and our email. Enquiries are stored on, and sent to us through, their servers.
- A service provider that manages our sales email receives the details of each enquiry to check whether we have written to you before. If there is no match, it does not keep the enquiry.
- WhatsApp (Meta), if you choose to contact us that way. Meta’s own privacy policy applies to the messaging service.
- Couriers and freight forwarders, when we ship samples or orders: the name, company, delivery address and phone number needed for delivery.
- Public authorities, where the law requires it.
International transfers
We are based in China. Information you send through this website is stored on our hosting provider’s servers and accessed by our team in China, which may be outside the country where you live. We share it only with the parties listed above and take reasonable steps to keep it secure.
How long we keep it
- Enquiries and related correspondence: up to three years after our last contact with you, unless they lead to an order.
- Order records: for as long as tax and accounting law requires.
- Email delivery logs: 14 days.
- Server access logs: for a limited period set by our hosting provider.
How we protect it
The website is served over an encrypted (HTTPS) connection. Access to enquiries is limited to the people who handle them, and the forms are protected against automated spam.
Your rights
Depending on where you live — for example under the EU or UK GDPR, or China’s Personal Information Protection Law — you may have the right to ask for a copy of the personal information we hold about you, to have it corrected or deleted, to restrict or object to how we use it, and to receive it in a portable format. Where we rely on your consent, you can withdraw it at any time.
To make a request, email info@ifsinsulation.com. We will reply within one month. You also have the right to complain to the data protection authority in your country.
Children
This website is intended for businesses. It is not directed at children, and we do not knowingly collect information from anyone under 16.
Changes to this policy
If we change how we handle personal information, we will update this page and the date at the top.